Hospital brand advice to attract modern consumers

By Stewart Gandalf
Chief Executive Officer

Healthcare consumerism has changed the way marketing is done for hospitals.

Why Because the sick are now modern consumers. They are in high demand, and this demand has helped hospitals to develop consumer-friendly services and processes.

While the previous patient was waiting right in line, today’s consumer wants it now. Patients in the past took orders from healthcare providers, while modern healthcare consumers make their own decisions. And with this shift, marketing comes to hospitals to create, communicate, and deliver value to their target consumers.

Since they actively participate in their health and well-being, today’s consumers expect the basics with this trip. They want effective communication, transparency, and fair delivery of promised services. They also hope to improve hospital-based services Their feedback and expectations.

We know this is a lot. But instead of being afraid, we listened and responded accordingly.

We have talked a lot Healthcare consumerism And what does that mean? The market.

To gain insights into some of today’s effective hospital marketing strategies, I sat down with our Healthcare Success Managing Director, Robert Miller, Our in-house hospital marketing specialist. Our conversation provided five powerful ways that hospitals can build strong, effective and influential brands to consumerism.

Tar ways health benefits consumerism to reach your target patients

Before we dive in, it’s important to remember that branding is not marketing. But brandy healthcare is a key pillar to attract and retain consumers.

Understand who you are

Healthcare consumers are aware of brand objectives, philosophy, and mission. They want to know your core values ​​and your actions. And your brand, or whoever you are, your brand identity or the designed view should be clear to bring your brand to life. Your brand influences your hospital marketing strategies, from design and logo to messages, website content and social media posts. If you don’t already have one, make a plan that clarifies who your customers are.

Do you need a rebrand strategy?

When you check your original identity as a brand, you may find that it does not align with what you have. We sometimes find that hospitals and healthcare practices require a rebranding campaign to develop a brand identity that fits the best of who they are today.

Understand your target audience with a sick personality

Today’s healthcare consumers expect hospitals to know their needs and expectations. A top rated hospital understands patients’ perceptions and provides patients with unforgettable experiences. With your brand strategy in place, you can work to understand this modern healthcare consumer and what they need. Identifying your target audience changes the marketing mindset: “We think you need it.” “It’s your interest.”

In addition to market research and data, hospitals have some other ways to identify modern healthcare consumers:

Whether it’s through patient comment cards, email, or chat, patient surveys improve the patient’s experience. But what happens if you use data to obtain personality information? You can also go through surveys or online feedback already submitted. The point is to develop the right personality to get as much information about your patients as possible. With a consumer personality, you can help improve your hospital marketing strategies that reflect their wants and needs.

Find out how consumers use the internet to find hospital departments

Today’s modern healthcare consumer is searching for medical information online. When they search for hospitals, they find information on other hospitals, hospital services, and patient reviews.

What phrases or questions are you using to find them? You can find out through organic search data, including keyword research, using a variety of SEO and marketing tools. So, using this information, you can incorporate your online message into the information that the person wants to know and want to know before they choose their hospital. It is also important for consumers to consider how hospitals use smart devices to search online.

Communicate your brand online constantly

Once you know your brand identity, your target audience, and how they searched for you online, you can start crafting your brand message. The constant brand message is how you deliver your value proposition to your current and potential customers.

However, most hospital marketing strategies fail to communicate their brand consistently on online channels. Whether it’s your website, social media, or TV business, it’s important to constantly tell a brand story.

  • What is your tagline?
  • What is your price offer?
  • What are some of your brand messaging pillars?

Use the answers to these questions to develop your brand message, and make sure it is in your brand guidelines. It’s important to build your message and produce content that is content with your brand.

Maximize access to your content

Lastly, you want to make sure that today’s consumers find your hospital online everywhere. You’ve done the personality work and know who you’re trying to reach, so make sure you have good channels that today’s patients are likely to consume information. We recommend publishing content on your channels. Owned channels include your website and social media platforms. And don’t forget to optimize for SEO.

Stewart Gandolph

Chief Executive Officer on Healthcare Success

Stewart Gandalf, MBA, is the CEO of Healthcare Success, one of the country’s leading healthcare and digital marketing agencies. Over the past 20 years, Stewart has acquired practice and counseling for more than 1,000 healthcare clients, from practice and hospital to multibillion-dollar corporations. A frequent speaker, Stewart has shared his expertise in more than 200 locations nationwide. As an author and expert resource, Stewart has also written for several leading industry publications, including the 21,000 Client Healthcare Success Insight blog. Stuart also co-authored, “Cash-Paying Healthcare: Start, Grow and Correct Your Cash-Paying Healthcare Business.” Stuart started his career. Walter Thompson and other leading advertising agencies, where he marketed Total Fitness to Felchun’s 50,000 clients, such as Wells Fargo and Bally.


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